Returns & Refund Policy

Overview

Each product is made to order using a print-on-demand model. This means all items are uniquely produced after purchase.

Non-Returnable Items

As products are custom-made for each order, we do not accept returns or exchanges for reasons such as:

• Incorrect size selection
• Change of mind
• Ordering errors by the customer

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery with clear photographic evidence.

After review, we will offer a replacement, store credit, or refund depending on the situation.

Refunds

Approved refunds are processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

Chargebacks & Disputes

We encourage customers to contact us first to resolve any issue. Unauthorized chargebacks may result in account restrictions or refusal of future orders.

Contact

For any refund-related questions, contact us at contact@machikoulidana.com.